Procedures are based on everyone's habits.
Two people are doing the same task differently, without an official document to guide them.
Knowledge Management & AI Agents
Transform your company's knowledge into AI assistants useful
GVISION writes your Standard operating procedures (SOPs), structure your Company wiki and prepare a Foundational document RAG reliable, so that your collaborators and your AI agents can quickly find the right information.
✓ Clear documentation ✓ Answers based on your sources ✓ Secure access
Controlled access
Synchronised base
Procedures
PDF & Contracts
SharePoint
Knowledge base
AI Agent
Business tools
AI GVISION Internal Assistant
Here is the approved procedure for handling an urgent request outside of office hours.
Source: SOP-014 · version 3 Up-to-date information
Your company already possesses the knowledge that AI needs.
Our role is to collect it, clarify it, and make it truly actionable.
SOP Easy-to-follow procedures
Wiki A single source of truth
RAG Answers based on your documents
The starting point
Knowledge exists, but it is often scattered
Before connecting an artificial intelligence to your business, you must provide it with reliable, understandable, and up-to-date information.
An AI can't guess your internal methods. She should be able to consult validated documentation, as an experienced colleague would.
The information is spread across too many tools.
Parole, PDF, courriels, Teams, SharePoint, dossiers réseau et applications métier contiennent chacun une partie de la réponse.
Training new employees takes time
Newcomers must interrupt their colleagues to understand methods and exceptions.
Part of knowledge depends on a few people
An absence or departure can make certain knowledge difficult to retrieve or pass on.
AI assistants give answers that are too general.
They know the public world, but not your contracts, your rules, your clients or your internal procedures.
Several versions of the same document are circulating.
Your teams no longer always know which procedure is up to date or who needs to approve it.
Our service
Three foundations for a business ready for AI
We are building a coherent knowledge chain, from the writing of procedures to their use by your collaborators and your AI agents.
01 - PROCEDURES
SOP: Clear methods that anyone can follow
A SOP simply explains how to perform a recurring task. GVISION works with your teams and transforms their experience into structured, easy-to-apply, and updatable procedures.
- Objectives and responsibilities
- Detailed steps and checks
- Exceptions and special circumstances
- Documents, templates, and associated tools
- Version, owner and revision date
Example: how to welcome a customer, process an invoice, create a user, or manage an incident.
02 — KNOWLEDGE
Wiki: a living knowledge centre
The wiki is becoming your company's go-to reference point. Your teams can access procedures, guides, internal rules, FAQs, and useful documents there in a clear structure.
- An organisation structure suited to your services
- Quick search and simple navigation
- Version control and validations
- HR Content, Professions and Techniques
- Access from your usual tools
Result: a single, reliable source, instead of scattered information across multiple files.
03 — AI AGENTS
RAG: answers based on your own documents
A RAG system allows an AI agent to search for the correct information within your documents before responding. This way, it relies on your validated sources rather than a general answer.
- Selection and cleaning of sources
- Preparing the documents for research
- Answers with references
- Access rights compliance
- Continuous update method
In simple terms: The assistant consults your internal library before formulating its response.
A single chain of knowledge
Document. Structure. Connect. Automate.
The SOPs, the wiki and RAG are not three isolated projects. They form the different stages of the same knowledge transmission and utilisation strategy.
Collector
We identify the knowledge present in your documents and among your collaborators.
To write
We transform real-world practices into simple, consistent, and understandable procedures.
Centralise
We organise the content in a wiki or a structured document repository.
Secure
We define who can view, edit, or use each category of information.
Connect
We are making knowledge accessible to your AI assistants and agents.
Automate
We connect AI to your tools to prepare a response or trigger a controlled action.
Practical applications
A useful knowledge base in each department
The project can start with a specific need, with a limited scope and immediately measurable results.
Customer support and service
Find a procedure, guide a colleague, propose a response, or identify the steps to resolve a request.
Human resources
Answering onboarding questions, finding an internal policy, explaining an administrative process or guiding a new colleague.
Administration and Finance
Access validation rules, templates, billing procedures, and information required for case processing.
Sales team
Consult the services, arguments, conditions, offer submission procedures, and answers to frequently raised objections.
Direction and management
Visualise processes, clarify responsibilities and identify knowledge that still needs to be documented.
Operations & Quality
Apply the same methods, use validated documents, and manage usual or exceptional situations consistently.
YOUR BASE
OF KNOWLEDGE
OF KNOWLEDGE
Microsoft 365
SharePoint
Teams
Copilot Studio
CRM / ERP
n8n
Business Applications
Tools & Integrations
Connect your knowledge to the tools you already use
Your company doesn't need to replace all its applications. GVISION builds the solution around your environment, your constraints, and your objectives.
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Copilot y Copilot Studio
- OneDrive
- Notion & Confluence
- Google Drive
- CRM, ERP and business tools
- Power Automate
- n8n and AI workflows
AI agents that can also act.
Depending on your project, the agent can search for information, prepare a draft, complete a form, consult a file, or trigger a workflow with defined rules and validations.
Depending on your project, the agent can search for information, prepare a draft, complete a form, consult a file, or trigger a workflow with defined rules and validations.
Our method
A structured project, from interview to AI agent
Your employees remain the owners of the business knowledge. GVISION organises, writes, secures and integrates the solution.
Plan a workshopDocumentary diagnostic
We are analysing the procedures, storage areas, tools and needs of the different departments. We are identifying priority knowledge and duplicates.
Gathering knowledge
We are organising interviews or workshops with the people who master the processes, to document what is actually done on the ground.
Drafting and structuring
We transform the collected information into coherent, easy-to-understand content organised according to a common structure.
Validation by your teams
Each procedure is reviewed by the relevant managers before publication. Business rules and decisions remain under your control.
Preparation for artificial intelligence
We are preparing the documents so that an AI agent can quickly find the right information, respect access rights, and indicate the sources used.
Continuous integration and improvement
We connect the database to your tools and set up a simple method for adding, correcting, validating, and reviewing future content.
Security & Governance
Your knowledge remains under control
A documental base can contain sensitive internal information. Security and governance must be planned from the beginning of the project.
- User, role, or department access rights
- Separation of public and confidential information
- Authentication and identity verification
- Version control and change history
- Validation of new procedures before publication
- Review and deletion of obsolete content
- Taking into account GDPR and internal policies
- Choice of accommodation according to your constraints
An AI agent should only access information that its user is authorised to view.
What you receive
Useful deliverables, not just documentation
The exact content depends on the scope, but each project aims to make knowledge sustainable, accessible and directly applicable.
The sources, those responsible, the duplicates, and the priority information.
A homogeneous structure suited to your organisation and your processes.
Comprehensive content, proofread and validated by your business managers.
A clear organisation to quickly find all information.
Cleaned, structured documents ready for AI interrogation.
An internal assistant tailored to a specific need and your access rights.
Approvers, validations, revisions and update rules.
A sustainable method for your teams, beyond the initial delivery.
Why GVISION
A Belgian IT partner to structure and activate your knowledge
Documentation, security, Microsoft 365, infrastructure, and AI agents are managed by a single team.
Business approach
We start by understanding your business and your teams before choosing the tools.
Complete IT expertise
SharePoint, Microsoft 365, identities, security, automation, and artificial intelligence.
Accessible explanations
Complex concepts translated into decisions and benefits understandable by everyone.
Sustainable support
We help you maintain documentation and AI agents over time.
Frequently asked questions
Understanding SOPs, RAG and Company Wikis
The essential answers to kick off your project without unnecessary jargon.
Ask a questionWhat is a SOP?
A SOP, or Standard Operating Procedure, is a document that explains the steps to follow to carry out a task consistently. It helps each employee to apply the same method and to respect the controls defined by the company.
Quelle est la différence entre un wiki et un système RAG ?
The wiki is the space where collaborators consult the company's knowledge. The RAG system allows an AI assistant to automatically search this knowledge before responding. Both solutions can work together.
Is RAG artificial intelligence?
RAG is not an artificial intelligence in itself. It acts as a bridge between the AI assistant and your internal documents. It allows the assistant to consult your sources before formulating its response.
Should we already have a lot of documentation?
No. GVISION can work with your existing files and the knowledge held by your collaborators. The project can begin with a few essential procedures and then be expanded gradually.
Can you use our existing Word documents, PDFs, and SharePoint?
Yes. We can analyse and restructure information from platforms including Word, PDF, Excel, SharePoint, OneDrive, Teams, Notion, Confluence, and others. Feasibility depends on the quality, confidentiality, and format of the data.
Can we keep our Microsoft 365 environment?
Yes. SharePoint can become your document centre, with possible integration into Teams, Copilot, Copilot Studio or Power Automate. GVISION can also connect other platforms depending on your environment.
Can an AI agent access all our information?
No. Rights are defined according to each user's role. A collaborator should not receive a response based on a document they are not normally authorised to consult.
Who validates the written procedures?
Your company's business managers validate the procedures. GVISION organises, writes and structures the content, but the business rules and decisions remain under your control.
How to keep documentation up-to-date?
We are implementing owners, review dates, a version history, and a validation process. A procedure can thus be regularly checked and replaced when a new version is approved.
Is this service reserved for large companies?
No. An SME can start with a single process, a simple document repository, and an internal assistant limited to a specific need. The solution can then evolve with the company.
Just start
Give your teams and AI agents reliable information
We can start with a department, a process, or a concrete use case: onboarding, customer support, administration, IT documentation, or business knowledge.
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