Managed IT services in Brussels for SMEs
Fewer Downtimes, Greater Performance
Upgrade to Next-Generation IT Support
At GVISION, we understand that IT should never hold back your business. That’s why we offer two types of support: Break-Fix, where we intervene only when an issue occurs, and managed IT services, our full, proactive service. With managed IT services, we don’t just fix problems: we continuously monitor your systems, prevent downtime, keep your devices up to date, and provide daily support. You have a single point of contact for all your IT needs, and we take care of everything.
The result: less stress, greater efficiency, and a team that can truly focus on their work without worrying about anything else.
"Companies outsourcing their IT through managed services reduce their infrastructure costs by an average of 15% to 25%."
"70% of SMEs using managed services report a reduction in downtime of over 50%."
At GVISION, we offer 2 types of support:
We step inwhen you need us(after a failure)
GVISION’s Break-Fix service is designed for businesses that prefer an on-demand approach to IT support. We respond only when a problem arises—be it a failure, bug, faulty hardware, or a need for specific configuration. You maintain control and pay only when an incident occurs. This is a flexible, no-commitment solution, ideal for organizations with limited IT needs or without critical infrastructure requiring continuous monitoring.
We actbefore you even need us(preventing downtime)
With GVISION managed IT services, you move to modern, continuous, and uninterrupted IT management. Rather than waiting for an issue to occur, we continuously monitor your IT infrastructure, apply security updates, manage backups, and intervene at the first sign of any anomaly. You benefit from a stable, secure environment and responsive support without lifting a finger. It’s the ideal solution for businesses that want to focus on their core activities while relying on a trusted IT partner.
The Difference?
| 1. Monitoring & Maintenance | Break-Fix | Managed Services |
|---|---|---|
| Proactive system monitoring | ||
| Regular preventive maintenance | ||
| Patch & update management | ||
| Continuous network & server monitoring | ||
| IT performance optimisation | ||
| Vulnerability detection & remediation |
| 2. Support & Assistance | Break-Fix | Managed Services |
|---|---|---|
| Intervention only when issues arise | ||
| Unlimited remote support | ||
| On-site support | ||
| Daily user assistance | ||
| Incident prioritisation per SLA | ||
| Access to specialist expertise | ||
| Guaranteed response times |
| 3. Security & Compliance | Break-Fix | Managed Services |
|---|---|---|
| Antivirus & firewall management | ||
| Regular backups & restoration | ||
| ISO / GDPR / NIS2 compliance | ||
| Reduced downtime risk | ||
| Regular security incident analysis |
| 4. IT Management & Planning | Break-Fix | Managed Services |
|---|---|---|
| Full IT estate management | ||
| Licence & subscription management | ||
| Predictable budget planning | ||
| Regular reports & recommendations | ||
| IT strategy aligned with business goals | ||
| Ad-hoc flexibility / troubleshooting |
| 5. Cost & Model | Break-Fix | Managed Services |
|---|---|---|
| Pay-per-incident | ||
| Fixed / predictable monthly cost | ||
| Scalable to business needs |
Managed IT services in Brussels for SMEsYour IT monitored 24/7,so you never discover a problem by accident again
GVISION continuously monitors, secures and maintains your infrastructure, with unlimited support and a fixed monthly fee. The result: fewer breakdowns, less stress, and an IT budget that's finally predictable.
Typical view of a GVISION monitoring dashboard — anomalies detected before they impact users.
What is managed IT?
Outsourcing (or managed IT services) involves entrusting the monitoring, maintenance, and support of your IT infrastructure to an external provider for a fixed monthly fee. This contrasts with the «break-fix» model, where you pay for each breakdown. With outsourcing, most issues are detected and resolved before they even affect users, thanks to continuous monitoring of servers, networks, and workstations.
Proactive monitoring is becoming the norm, not the exception
Between the shortage of in-house IT talent, regulatory pressure (NIS2, GDPR) and the growing sophistication of cyberthreats, the reactive model is reaching its limits.
annual growth in managed security services — the fastest-growing segment of the sector
of IT providers already use AI to detect cyberthreats
of outages detected thanks to AI-driven monitoring platforms (AIOps)
estimated frequency of cyberattacks worldwide
Break-fix or managed services: what's the real difference?
| Break-fix (on-demand) | GVISION Managed Services | |
|---|---|---|
| Receipts and billing | With every intervention — unpredictable | Fixed monthly fee, predictable budget |
| Approach | Reactive — we step in after the failure | Proactive — continuous 24/7 monitoring |
| Anomaly detection | None, until the user reports it | Real-time monitoring, automatic alerts |
| Maintenance & patching | Not included | Security patches & scheduled updates |
| NIS2 / GDPR compliance | Your responsibility | Documented and built into the service |
70% of SMEs that have moved to a managed model report a reduction of more than 50% in their outages (CompTIA IT Industry Trends).
Four pillars for IT under control
Monitoring & maintenance
24/7 monitoring of servers & networks
Preventive maintenance & patching
Proactive anomaly detection
Continuous performance optimisation
Support & assistance
Unlimited remote support
On-site intervention when required
Incident prioritisation by SLA
Access to specialist expertise
Security & compliance
Antivirus & firewall management
Regular backups & restore testing
ISO 27001, NIS2, GDPR guidance
Post-incident analysis
Governance & budget
Complete IT asset management
Licence & subscription tracking
Regular reporting & recommendations
IT strategy aligned with your objectives
From the initial audit to full monitoring, in 5 steps
1
Free audit
Complete assessment of your infrastructure: workstations, servers, network, security.
2
Proposal & SLA
Personalised quote with contractually agreed service levels and response times.
3
Onboarding
Deployment of monitoring tools and documentation of your environment (2 to 4 weeks).
4
Active monitoring
24/7 monitoring, preventive maintenance and unlimited day-to-day support.
5
Reporting & improvement
Regular check-ins, recommendations and ongoing adjustment of your IT strategy.
Three service levels,Each package is tailored to your fleet and your availability requirements.
All our configurations include 24/7 monitoring, automatic backups and Belgian technical support. Pricing tailored to your usage, on request.
Essential
On request
- Monitoring of workstations & servers
- Unlimited remote support
- Antivirus & security patches
- Regular backups
Business
On request
- Everything in Essential, plus:
- Enhanced SLAs & priority support
- On-site intervention included
- Monthly reporting & strategic advice
Premium
On request
- Everything in Business, plus:
- On-call support & out-of-hours cover
- ISO/NIS2 compliance support
- Quarterly security review
Indicative Microsoft pricing (2026), subject to change depending on current promotions and your licensing agreement. GVISION helps you identify the most cost-effective combination.
clients supported
servers monitored
devices managed
years of expertise
Everything you need to know about GVISION managed IT services
What is managed IT services?
Managed IT services involve entrusting the monitoring, maintenance, and support of your IT infrastructure to an external provider for a fixed monthly fee. Unlike the break-fix model where you pay per intervention, managed services are proactive: problems are detected and often resolved before they even impact users.
What is the difference between break-fix and managed services?
Break-fix bills each intervention separately, once the problem has occurred: unpredictable cost, limited responsiveness. Managed services include continuous monitoring, preventive maintenance, and unlimited support within a fixed monthly subscription, allowing the majority of incidents to be prevented rather than endured.
How much does managed services cost for an SME?
The price depends on the number of workstations and servers and the level of service required (support hours, guaranteed response time, on-call cover). GVISION provides a personalised quote following an initial audit of your infrastructure, with a predictable monthly fee and no hidden costs.
What are the guaranteed response times?
Response times depend on the criticality level of the incident and the contract subscribed to: business-critical incidents are prioritised with a guaranteed response time defined by SLA, communicated and contractually agreed upon at the time of signing.
Does managed services cover ISO, NIS2, and GDPR compliance?
Yes. Continuous monitoring, security patch management and documentation of interventions form an essential foundation for meeting NIS2 and GDPR requirements. GVISION also supports its managed services clients towards ISO 27001 certification if needed.
What happens in the event of a critical outage or cyberattack?
24/7 monitoring enables the majority of anomalies to be detected before they become critical. In the event of an incident, a crisis management procedure is triggered with a single point of contact, regular communication, and a disaster recovery plan if necessary.
Can I keep my internal IT team and add managed services?
Yes, managed services combine very well with an internal IT team: GVISION handles 24/7 monitoring, repetitive tasks, and first-level support, freeing up your team for high-value projects.
How long does it take to set up a managed services contract?
After the initial audit, full onboarding (deployment of monitoring tools, infrastructure documentation, training of points of contact) generally takes 2 to 4 weeks before moving to full monitoring.
French
Dutch
English