Fewer Downtimes, Greater Performance
Upgrade to Next-Generation IT Support
At GVISION, we understand that IT should never hold back your business. That’s why we offer two types of support: Break-Fix, where we intervene only when an issue occurs, and managed IT services, our full, proactive service. With managed IT services, we don’t just fix problems: we continuously monitor your systems, prevent downtime, keep your devices up to date, and provide daily support. You have a single point of contact for all your IT needs, and we take care of everything.
The result: less stress, greater efficiency, and a team that can truly focus on their work without worrying about anything else.
"Companies outsourcing their IT through managed services reduce their infrastructure costs by an average of 15% to 25%."
"70% of SMEs using managed services report a reduction in downtime of over 50%."
At GVISION, we offer 2 types of support:
We step inwhen you need us(after a failure)
GVISION’s Break-Fix service is designed for businesses that prefer an on-demand approach to IT support. We respond only when a problem arises—be it a failure, bug, faulty hardware, or a need for specific configuration. You maintain control and pay only when an incident occurs. This is a flexible, no-commitment solution, ideal for organizations with limited IT needs or without critical infrastructure requiring continuous monitoring.
We actbefore you even need us(preventing downtime)
With GVISION managed IT services, you move to modern, continuous, and uninterrupted IT management. Rather than waiting for an issue to occur, we continuously monitor your IT infrastructure, apply security updates, manage backups, and intervene at the first sign of any anomaly. You benefit from a stable, secure environment and responsive support without lifting a finger. It’s the ideal solution for businesses that want to focus on their core activities while relying on a trusted IT partner.
The Difference?
| 1. Monitoring & Maintenance | Break-Fix | Managed Services |
|---|---|---|
| Proactive system monitoring | ||
| Regular preventive maintenance | ||
| Patch & update management | ||
| Continuous network & server monitoring | ||
| IT performance optimisation | ||
| Vulnerability detection & remediation |
| 2. Support & Assistance | Break-Fix | Managed Services |
|---|---|---|
| Intervention only when issues arise | ||
| Unlimited remote support | ||
| On-site support | ||
| Daily user assistance | ||
| Incident prioritisation per SLA | ||
| Access to specialist expertise | ||
| Guaranteed response times |
| 3. Security & Compliance | Break-Fix | Managed Services |
|---|---|---|
| Antivirus & firewall management | ||
| Regular backups & restoration | ||
| ISO / GDPR / NIS2 compliance | ||
| Reduced downtime risk | ||
| Regular security incident analysis |
| 4. IT Management & Planning | Break-Fix | Managed Services |
|---|---|---|
| Full IT estate management | ||
| Licence & subscription management | ||
| Predictable budget planning | ||
| Regular reports & recommendations | ||
| IT strategy aligned with business goals | ||
| Ad-hoc flexibility / troubleshooting |
| 5. Cost & Model | Break-Fix | Managed Services |
|---|---|---|
| Pay-per-incident | ||
| Fixed / predictable monthly cost | ||
| Scalable to business needs |